FREQUENTLY ASKED QUESTIONS

Student Discount

Question: How do I apply student price to my shopping cart order?

Answer: At the Checkout page, there is a Comments section where you can add further notes and instructions to your order. Let us know your student number and where you're studying, and we'll apply relevant discounts.

BUYING A GIFT VOUCHER

Question: Do you have gift vouchers?

Answer: Yes, we do have gift vouchers. If you wish to include a message with your gift voucher, please include the wording when you place your order. After you place your order we will issue the voucher with a unique number that allows the recipient to redeem the voucher when ordering via our website, email, phone, or fax.

REDEEMING A GIFT VOUCHER

Question: I have a gift voucher but I live in Wagga Wagga. How can I use it?

Answer: Each gift voucher we issue has a unique number, so you can redeem the voucher when ordering via our website, email, phone, or fax. Just mention the voucher number and your name when placing your order.

PAYMENT METHODS

Question: Do you accept money orders from Australia Post?

Answer: We do accept money orders. We also accept Visa, and Mastercard, Australian dollar cheques; or direct deposits into our account.

Direct Deposit

Question: how can I pay using direct deposits? Because I know that this needs my authorization.

Answer: Our bank details will be emailed to you if you require them for the payment. The order will be despatched as soon as the payment is received.

Delivery Period

Question: How many days is delivery period before products arrive in the mail if mailing within Melbourne?

Answer: Allow 1-2 days for delivery within Victoria.

Delivery to other countries

Question: Do you post to countries outside of Australia? We are a language school based in Johannesburg, South Africa and would like to know if you would ship materials here. Thanks

Answer: Yes, we can ship available books to other countries such as South Africa. The postage depends on the book weight. A quotation will be sent to you before you are charged. Please note we accept credit card and International Bank Drafts made out in Australian dollars

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